Returns & Refunds

Change of Mind

Each Rainbow Paw set is made and prepared in small batches with care. For this reason, we are unable to accept returns or exchanges for a change of mind, except where required by applicable consumer law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the issue.

We will review the matter carefully and provide an appropriate solution, which may include a replacement or refund.

Please do not return an item unless we have provided return instructions.

UK and EU Customers

For eligible orders delivered to the United Kingdom or European Union, statutory cancellation rights may apply. Please contact us within 14 days of delivery if you wish to exercise these rights.

Items must be returned unused, unworn, and in their original condition and packaging.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Natural Materials and Handmade Character

Natural stones may vary slightly in colour, pattern, and sheen. Small differences in hand-braiding and finishing are part of the handmade character of each bracelet and are not considered defects.